(First post) Black screen with audio


Hello, Am new member to the site.

Am not very computer literate; so please bare with me.
When starting the app and playing any video or series, the loading/downloading screen starts and the video play back begins to play. however; the video is black with the audio playing.
I have tried with multiple videos have uninstalled the app and reinstalled.
Also updated a flashplayer.
Unsure of my next options…
please help.


install VLC Player and watch movies with it